Quiz 3

Quiz 3 for assignment 1
Review of attempt 1

Question 1
Marks: 1
Which of these is the power coming from a formal management position in the organisation?
Choose one answer.

a. referent power


b. coercive power


c. reward power


d. legitimate power


e. expert power

Correct
Marks for this submission: 1/1.
Question 2
Marks: 1
The number of cues and the level of potential noise in a channel that is selected for communication refers to the channel richness.
Answer:
True False
Incorrect
Marks for this submission: 0/1.
Question 3
Marks: 1
Informal communication channels exist within the formally authorised channels and adhere to the organisation’s hierarchy of authority.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 4
Marks: 1
The capacity of an information channel is influenced by:
Choose one answer.

a. the ability to establish a personal focus


b. the ability to handle multiple cues simultaneously


c. the ability to facilitate rapid, two-way feedback


d. all of the above


e. A and C

Correct
Marks for this submission: 1/1.
Question 5
Marks: 1
Blake and Mouton proposed a two-dimensional leadership theory called the __________.
Choose one answer.

a. trait theories of leadership


b. leadership grid


c. behavioural theories of leadership


d. Hershey and Blanchard s situational theory


e. none of the above

Correct
Marks for this submission: 1/1.
Question 6
Marks: 1
Common to all behavioural theories of leadership is the need for a concern for production, and a concern for people.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 7
Marks: 1
A team that uses technology so that geographically distant team members can interact to reach common goals is known as a __________ team.
Choose one answer.

a. formal


b. virtual


c. vertical


d. horizontal


e. special-purpose

Correct
Marks for this submission: 1/1.
Question 8
Marks: 1
Recently, Choice International was attempting to hire a middle manager. They were looking for an intelligent, active and creative individual. Which approach to leadership was Choice using?
Choose one answer.

a. the situational approach


b. the contingency approach


c. the trait approach


d. the behavioural approach


e. the substitute approach

Correct
Marks for this submission: 1/1.
Question 9
Marks: 1
Which of these is an advantage of low channel richness?
Choose one answer.

a. impersonal


b. two-way


c. premeditated


d. fast-feedback


e. no records to worry about

Correct
Marks for this submission: 1/1.
Question 10
Marks: 1
Non-verbal communication has the biggest impact when using which of the following communications channels?
Choose one answer.

a. video conference


b. telephone


c. formal letter


d. face-to-face communication


e. newspaper article

Correct
Marks for this submission: 1/1.
Question 11
Marks: 1
Many countries, including Australia, have endorsed a universal framework for quality assurance called:
Choose one answer.

a. the international quality standard (IQS)


b. global standards


c. ISO 14000


d. ISO 9000


e. the UN standards of quality and workplace safety

Correct
Marks for this submission: 1/1.
Question 12
Marks: 1
Carlos is a team leader at PunkIsBack.com. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:
Choose one answer.

a. free riding


b. reduced commitment


c. power realignment


d. the costs of coordination


e. self-directed team

Correct
Marks for this submission: 1/1.
Question 13
Marks: 1
Which of these is necessary for communication to be considered two-way?
Choose one answer.

a. message


b. channel


c. noise


d. feedback


e. circuit

Correct
Marks for this submission: 1/1.
Question 14
Marks: 1
Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organisation on an ongoing basis.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 15
Marks: 1
Virtual teams have resulted from globalisation and advances in technology.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 16
Marks: 1
Some team members are asked to play a dual role. These members:
Choose one answer.

a. engage in two sets of behaviours: initiation and energise


b. perform both roles: task specialist and socio-emotional


c. perform both roles: liaison and negotiator


d. engage in two sets of behaviour: follow and compromise


e. none of the above

Correct
Marks for this submission: 1/1.
Question 17
Marks: 1
A team created outside the formal organisation to undertake a project of special importance or creativity is known as a committee.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 18
Marks: 1
A group of employees from different departments formed to deal with a specific activity and existing only until the task is completed is called a task force or a cross-functional team.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 19
Marks: 1
Some of the distinguishing personal characteristics associated with successful leaders include intelligence, verbal ability and high values.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 20
Marks: 1
You invite one of your employees to your office to talk about his performance. Which of the following seating arrangements will suggest to him that you are the person in charge?
Choose one answer.

a. You sit in an easy chair and your employee sits on the sofa.


b. You sit behind your desk and your employee sits in a chair on the opposite side.


c. You both sit side-by-side around a table.


d. all of the above


e. none of the above

Correct
Marks for this submission: 1/1.
Question 21
Marks: 1
When Australian business The Finishing Touch installed an electronic mail system, what element of the communication process is changed?
Choose one answer.

a. channel


b. message


c. sender


d. filter


e. receiver

Correct
Marks for this submission: 1/1.
Question 22
Marks: 1
Which of the following behaviours is NOT consistent with the socio-emotional role?
Choose one answer.

a. encourage


b. energise


c. harmonise


d. compromise


e. follow

Correct
Marks for this submission: 1/1.
Question 23
Marks: 1
Channel richness refers to the:
Choose one answer.

a. number of messages a channel can carry at one time


b. speed with which messages can be carried


c. amount of information that can be transmitted during a communication episode


d. number of channels available at any one time


e. profitability potential of a proposed channel

Correct
Marks for this submission: 1/1.
Question 24
Marks: 1
Managers spend 80 per cent of every working day planning strategic action.
Answer:
True False
Incorrect
Marks for this submission: 0/1.
Question 25
Marks: 1
Which of the following are important work environment contingencies in path–goal theory?
Choose one answer.

a. the degree of task structure


b. the nature of the formal authority system


c. the work group


d. all of the above


e. A and B

Correct
Marks for this submission: 1/1.
Question 26
Marks: 1
A __________ leader works to fulfil subordinated needs and goals as well as to achieve the organisation’s larger mission.
Choose one answer.

a. servant


b. transactional


c. transformational


d. charismatic


e. interactive

Correct
Marks for this submission: 1/1.
Question 27
Marks: 1
Referent power depends on the leader’s:
Choose one answer.

a. formal title


b. position in the hierarchy


c. personal characteristics


d. salary


e. reward power

Correct
Marks for this submission: 1/1.
Question 28
Marks: 1
Masaru is a manager at Enviro-Solutions Pty Ltd in Brisbane. He encourages employee participation and delegates as much authority as he can to his subordinates. He is an example of a :
Choose one answer.

a. democratic leader


b. autocratic leader


c. initiating structure leader


d. task-oriented leader


e. club-style leader

Incorrect
Marks for this submission: 0/1.
Question 29
Marks: 1
The type of power that results from the leader’s legitimate authority, based upon his or her position within the organisation is called coercive power.
Answer:
True False
Incorrect
Marks for this submission: 0/1.
Question 30
Marks: 1
Star Systems, Inc. of Singapore uses its electronic mail system to inform employees of many upcoming events. Unfortunately, many employees do not have access to or don’t use computers on a regular basis. This is an example of what type of communication barrier?
Choose one answer.

a. semantics


b. wrong channel selection


c. status or power differences


d. interpersonal barriers


e. inconsistent cues