Quiz 2

Managing Organisations

Quiz 2 for assignment 1
Review of attempt 1

Started on Saturday, 27 December 2008, 05:47 PM
Completed on Saturday, 27 December 2008, 06:04 PM

Question 1
Marks: 1
__________ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.
Choose one answer.

a. Certainty


b. Risk


c. Uncertainty


d. Ambiguity


e. Advocacy

Correct
Marks for this submission: 1/1.
Question 2
Marks: 1
Statistical analyses of probability are useful under conditions of:
Choose one answer.

a. certainty


b. ambiguity


c. risk


d. uncertainty


e. conflict

Correct
Marks for this submission: 1/1.
Question 3
Marks: 1
Most people have learned to conform to expectations of good behaviour expected by colleagues, family, friends and society. They are in what stage of moral development?
Choose one answer.

a. preconventional


b. conventional


c. discretionary


d. principled


e. traditional

Correct
Marks for this submission: 1/1.
Question 4
Marks: 1
The planning and decision making that lead to the establishment of the organisation’s goals and of a specific strategic plan is known as:
Choose one answer.

a. strategy formulation


b. strategy implementation


c. strategy coordination


d. strategy control


e. SWOT

Correct
Marks for this submission: 1/1.
Question 5
Marks: 1
In traditional organisations, __________ structure predominates, with few task forces, teams or project managers.
Choose one answer.

a. learning


b. loose


c. vertical


d. team-based


e. shared responsibility

Correct
Marks for this submission: 1/1.
Question 6
Marks: 1
A decision-making technique that involves several advocates and presentation of multiple points of view, including minority and unpopular opinions is called:
Choose one answer.

a. Delphi technique


b. brainstorming


c. interactive group technique


d. devil s advocate


e. multiple advocacy

Correct
Marks for this submission: 1/1.
Question 7
Marks: 1
When its departments are grouped together on the basis of the organisation’s outputs, the organisation is using a:
Choose one answer.

a. functional structure


b. matrix structure


c. divisional structure


d. network structure


e. team-based structure

Correct
Marks for this submission: 1/1.
Question 8
Marks: 1
Simply Sensational Corporation of Geelong is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor:
Choose one answer.

a. coordination


b. planning


c. motivating


d. leading


e. controlling

Correct
Marks for this submission: 1/1.
Question 9
Marks: 1
A choice made from available alternatives is called a decision.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 10
Marks: 1
Under the justice approach, all of these are of concern to managers EXCEPT:
Choose one answer.

a. compensatory justice


b. distributive justice


c. procedural justice


d. obstructive justice


e. A and B

Correct
Marks for this submission: 1/1.
Question 11
Marks: 1
A task force is a __________ committee formed to solve a specific problem.
Choose one answer.

a. standing


b. permanent


c. temporary


d. union-orientated


e. none of the above

Correct
Marks for this submission: 1/1.
Question 12
Marks: 1
Groupthink occurs when a group of decision makers are unable to come to a consensus about what action to take.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 13
Marks: 1
Which of these pertains to the organisation as a whole?
Choose one answer.

a. business-level strategy


b. functional-level strategy


c. corporate-level strategy


d. operational-level strategy


e. competitive-level strategy

Correct
Marks for this submission: 1/1.
Question 14
Marks: 1
Of the four management functions, organising is the most fundamental, as everything practical stems from careful organisation.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 15
Marks: 1
Which of the following is NOT a contingency factor that affects organisational structure?
Choose one answer.

a. strategy


b. performance


c. technology


d. environment


e. interdependence

Correct
Marks for this submission: 1/1.
Question 16
Marks: 1
The duty to perform the task or activity an employee has been assigned is called accountability.
Answer:
True False
Incorrect
Marks for this submission: 0/1.
Question 17
Marks: 1
Mission statements describe:
Choose one answer.

a. corporate values


b. company philosophy


c. company purpose


d. all of the above


e. A and B

Correct
Marks for this submission: 1/1.
Question 18
Marks: 1
Kate is collecting data on how well Dingo Tours has done since their new tourism strategy was implemented. She is in what stage of the managerial decision-making process?
Choose one answer.

a. the generation of alternatives


b. implementation of the chosen alternative


c. evaluation and feedback


d. recognition of the decision requirement


e. selection of desired alternative

Correct
Marks for this submission: 1/1.
Question 19
Marks: 1
The __________ is the basis for the strategic level of goals and plans which in turn shapes the __________ and __________ level.
Choose one answer.

a. goal; mission; tactical


b. operational goal; mission; tactical


c. objective; operational; mission


d. mission; tactical; operational


e. tactical plan; operational; mission

Correct
Marks for this submission: 1/1.
Question 20
Marks: 1
The individual who must make an ethical choice in an organisation is called:
Choose one answer.

a. the symbolic leader


b. an obstructive manager


c. the defensive individual


d. the moral agent


e. an authoritarian manager

Correct
Marks for this submission: 1/1.
Question 21
Marks: 1
Decisions regarding the proper amount of advertising for a particular good or service are related to:
Choose one answer.

a. corporate-level strategies


b. functional-level strategies


c. tactical-level strategies


d. business-level strategies


e. retrenchment strategies

Correct
Marks for this submission: 1/1.
Question 22
Marks: 1
Taken to its ultimate, flexible manufacturing allows for mass customisation.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 23
Marks: 1
The obligation of organisation management to make decisions and take actions that will enhance the welfare and interests of society as well as the organisation is referred to as:
Choose one answer.

a. organisational responsibility


b. social responsibility


c. discretionary responsibility


d. economic responsibility


e. educational responsibility

Correct
Marks for this submission: 1/1.
Question 24
Marks: 1
Decision making must not be done amid ever-changing factors, unclear information and conflicting points of view.
Answer:
True False
Incorrect
Marks for this submission: 0/1.
Question 25
Marks: 1
The political model of decision making involves both intuitive decision making within a coalition of managers.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 26
Marks: 1
Kelly of Wombat Tours Pty Ltd wishes to transfer authority and responsibility to her subordinates. This process is known as:
Choose one answer.

a. accountability


b. coordination


c. delegation


d. departmentalisation


e. passing the buck

Correct
Marks for this submission: 1/1.
Question 27
Marks: 1
One of the disadvantages of team approach is that employees often experience conflicts and dual loyalties.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 28
Marks: 1
The ACCC investigates business practices of many companies operating in Australia on suspicion that they may breach trade practices legislation.
Answer:
True False
Correct
Marks for this submission: 1/1.
Question 29
Marks: 1
A __________ approach describes how managers actually make decisions, whereas a __________ approach defines how a decision-maker should make decisions.
Choose one answer.

a. normative; descriptive


b. normative; classical


c. descriptive; normative


d. descriptive; administrative


e. normative; administrative

Correct
Marks for this submission: 1/1.
Question 30
Marks: 1
By far the most difficult decision situation is uncertainty.
Answer:
True False